FAQ

Order Status

  • An email is sent to the email address provided once your order is received. 
  • You will receive subsequent emails regarding the status of your order and we will contact you if we have any questions regarding the order or delivery.

 

What happens if an item is out of stock

  • We will inform you of the unavailable items before proceeding with the shipment.

 

 

Payment Options

    Credit card (Processed via PayPal)

    Bank Transfer (HSBC 817-832231-001, Citrus Sweets Plus Ltd.)
    Please send us a copy of your payment slip to confirm the order.
    *Kindly note that the order will not be shipped or prepared for pickup until we receive the payment.

     

    ** Sorry to say Credit Card, EPS and Octopus Payments are not currently accepted in our shop.

     

    Shipping

    • We have a flat rate shipping fee of $80. Self pick-up at our store is also possible to avoid shipping charges.
    • We aim to get your items to you as soon as possible. Orders are prepared for delivery/pickup within 48 hours once payment is made (Excluding Sundays and Public Holidays)
    • We will notify you via email once the order has been dispatched with the relevant tracking information. For heavier orders, we may deliver them rather than ship, we will contact you to arrange the best delivery date and time.
    • Delays may be encountered when typhoon signal 8 and above, as well as black rainstorm warnings are in effect. 
    • Should you prefer to pickup your order, the address is 8-10 Hankow road, 10th floor unit C, Han Chung Mansion, Tsim Sha Tsui
      • Opening hours: 
        Monday to Friday : 10:00am - 6:00pm
        Saturday : 10:00am - 3:00pm
        Sundays and Public Holidays : Closed
    • Order cancellation:
    • Orders can be cancelled by emailing info@citrussweets.com at least 2 days before delivery/pickup. Once the order has been shipped, we can no longer cancel your order.

       

      Returns and Exchange

      • Products must be returned unopened, unused and in the original factory packaging within 3 days of delivery/ purchase.
      • Personalized items, special offer items and opened items are non-returnable for exchange or refund. 
      • Citrus Sweets Plus will not refund or exchange products after 5 days of delivery.
      • To process returns, we require a receipt or proof of purchase. Please bring the items to be returned to our workshop,

      8-10 Hankow road, 10th floor unit C, Han Chung Mansion, Tsim Sha Tsui
      *Shipping charges are not refundable